Refund policy

All of our balloon installations and event styling services are built by order which means we have a no return, no refund policy.  

You can always contact us for any questions at contact@annaeventstudios.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Please remember all sales are final and therefore we do not offer refunds. Please contact us at contact@annaeventstudios.com with any questions or concerns.